Returns & Refunds Policy

At Panther Coffee, we strive for perfection in every roast; however, due to the perishable nature of coffee beans, we can only offer returns or replacements on non-consumable items and defective products within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or defect.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions if applicable.

• 3.
  Pack and Ship

  Securely pack the unused gear or unopened merchandise in its original packaging and mail it back to our roasting facility.

• 4.
  Processing and Refund

  Once we receive and inspect your items, we will process your refund or ship your replacement within 5-7 business days.